Dentalia
Maximizing the conversion of digital patients
Evolution of the patient care model through an intelligent, centralized scheduling ecosystem.
Improvement in the online scheduling experience
Dentalia is Mexico's most important dental health network, with more than 60 of its own clinics in different cities across Mexico.
Leaders in the sector and with more than 20 years of experience, they faced the challenge of aligning their physical operational excellence with a digital experience that would allow them to capture and retain the growing volume of online patients. Konfront collaborated to transform this interaction into a measurable growth engine, closing the gap between digital interest and effective consultation.
RETO
Unify the patient experience
The lack of an integrated system and limited visibility into the scheduling workflow made it difficult to identify bottlenecks. This fragmentation generated operational inefficiencies, duplicated efforts, and delays that directly affected patient satisfaction.
SOLUCIÓN
Real-time operational synchronization
We implemented a robust scheduling system, integrated with the operations of all clinics. This solution centralizes information efficiently, allowing decisions to be made based on precise metrics to improve the patient experience from start to finish.
RESULTADOS
Exponential growth of digital customers
We achieved tripling the conversion rate of site visits through a more streamlined online patient onboarding process. The final impact was a significant increase in the number of digital clients and a complete optimization in resource allocation.
3x
conversion
2x
appointments per month
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